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Contact us
Every message below reaches a person, not a queue. You do not need an account to write to us, and you do not need one to report content — including content you believe resembles you. Pick the subject that fits and we will answer within the times stated further down.
Who handles what
Your account, a subscription, a technical problem.
Content you believe is illegal, or that depicts or resembles a real person without their agreement.
Misuse of the service, harassment, or a suspected account takeover.
Access, correction, deletion or export of your data, and anything for our data protection contact.
Takedown notices and counter-notices under the DMCA process.
How quickly we answer
We acknowledge every message within 24 hours and resolve support requests within 3 business days. Reports of illegal content or of a real person being depicted are acknowledged within 24 hours and decided within 7 business days, and the content concerned is withdrawn from public view while we review it. Reports involving a minor are actioned immediately, with no review period.
Billing and payments
Payments are processed by our payment partner, whose name appears on your bank statement alongside their own 24/7 consumer support line. For a charge you do not recognise, contacting them directly is usually fastest. For anything about your Alysse account itself, write to us.